~ Please note that we do not offer refunds and exchanges on any sale items or items where a discount code has been applied.

We do not able to be returned for a refund OR exchange on any sale items .

~ Please note that we will not offer refunds or exchanges for any items which have had tags removed or hygiene sticker removed.
We will offer refunds/exchanges within 14 days of customer receiving their full-priced goods, however please note that return postage is at buyer's expense, so please refer to our size guide on the website reach out to us via email for sizing advice to ensure correct sizing prior to purchase.
Refunds will be processed in same method of original purchase within 7 business days of nicotte receiving return parcel. Please note that postage costs will not be refunded. nicotte will not accept responsibility for banking institution processing times. Exchanges are always subject to product availability. It is advisable to check the website or contact nicotte2013@gmail.com to receive a current update of stock availability. Exchanges will be shipped within 14 business days of nicotte receiving return parcel.

In the unlikely event that items received are faulty or inconsistent with items that were purchased please email nicotte2013@gmail.com and we can assit/rectify. Please note we cannot accept liability until items are received and can be confirmed as faulty.

Please email nicotte2013@gmail.com to organise an exchange or refund.
We endeavour to respond as promptly as possible, however some times can be busier than others and we are a very small team so please allow up to 3 business days for a response.
We advise that customers select a service that provides tracking as nicotte will not accept responsibility for lost or stolen items upon returning. It is also recommended that customers retain proof of postage (receipt) until refund/exchange is processed.